Shipping Policy
Last updated: June 23, 2026
Overview
This Shipping Policy explains order processing, delivery estimates, shipping fees, delivery issues, and customer responsibilities for orders placed on https://skylerjollc.com.
Business Information
Business name: DONGYAO TRADE LLC
Representative: NENGCHAO PENG
Address: 8530 SW Pfaffle St, Tigard, OR 97223
Phone: +86 15390423611
Processing Time
Orders are typically processed within 1 to 3 business days after payment confirmation. Processing does not usually occur on weekends or holidays. During peak periods, promotions, inventory checks, or carrier disruptions, processing may take longer.
Shipping Destinations
Available shipping destinations, methods, and charges are shown at checkout where applicable. Some products or destinations may be unavailable due to carrier limitations, local restrictions, or operational constraints.
Delivery Estimates
Delivery estimates are provided for convenience and are not guaranteed. Actual delivery may vary due to carrier delays, weather, customs, address issues, holidays, or events outside our control.
Shipping Fees
Shipping fees, if any, are displayed before checkout is completed. Taxes, customs duties, import fees, brokerage fees, or other charges may apply depending on destination and are the responsibility of the customer unless otherwise stated.
Order Tracking
When tracking is available, tracking details may be sent after the order ships. Tracking updates are controlled by the carrier and may take time to appear.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address. Orders delayed, returned, or lost because of incorrect or incomplete address information may require additional shipping fees or may not be eligible for refund of shipping costs.
Lost, Delayed, or Stolen Packages
If a package is delayed, please check the carrier tracking first. If a package appears lost or delivered but not received, contact us and the carrier promptly so the issue can be reviewed. We are not responsible for theft after confirmed delivery, but we will help review available options.
Split Shipments
Orders may ship in multiple packages depending on inventory and fulfillment timing. Separate tracking details may be provided when available.
Contact
For shipping questions, contact DONGYAO TRADE LLC by phone at +86 15390423611.
