Return & Refund Policy
Last updated: June 23, 2026
Overview
We want customers to be satisfied with their purchase. This Return & Refund Policy explains return eligibility, return steps, refund timing, exchanges, and items that may not qualify for return.
Business Information
Business name: DONGYAO TRADE LLC
Representative: NENGCHAO PENG
Address: 8530 SW Pfaffle St, Tigard, OR 97223
Phone: +86 15390423611
Return Window
Return requests must be submitted within 14 days after delivery unless a longer period is clearly stated on the product page or required by applicable law.
Return Eligibility
To be eligible for return, items must be unused, unworn, unwashed, undamaged, free of odors or stains, with tags attached where applicable, and returned with original packaging and accessories when reasonably possible.
Non-Returnable Items
Final sale items, clearance items, gift cards, customized or personalized items, used items, items damaged by misuse, and items returned outside the approved window may not be eligible for return unless required by law.
How to Request a Return
Contact DONGYAO TRADE LLC by phone at +86 15390423611 with your order number, name, item details, reason for return, and photos if the item arrived damaged or incorrect.
Please wait for return approval before sending items back. Unauthorized returns may be refused or delayed.
Return Shipping
Unless the return is due to our error or a damaged/incorrect item, customers are responsible for return shipping costs. We recommend using a trackable shipping service because we cannot confirm receipt of returns that are lost in transit.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us as soon as possible with clear photos and your order details. We will review the issue and offer an appropriate solution, such as replacement, refund, or other remedy where applicable.
Refund Processing
After we receive and inspect an approved return, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Bank and card processing times vary and may take several business days after the refund is submitted.
Partial Refunds
Partial refunds may apply if an item is returned used, damaged, missing parts, not in original condition, or otherwise not compliant with this policy.
Exchanges
Exchanges depend on product availability. If the requested replacement is unavailable, we may offer a refund or alternative item where appropriate.
Contact
For return help, contact DONGYAO TRADE LLC by phone at +86 15390423611 or by mail at 8530 SW Pfaffle St, Tigard, OR 97223.
